BNP PARIBAS
Head of Governance & Process Improvement at BNP Paribas Australia & New Zealand from March 2011 to March 2015
Governance & Process Improvement team


About BNP Paribas Australia

BNP Paribas is a European-based bank and financial services company, the third-largest bank in the world. BNP Paribas provides its clients access to the world through one of the largest international banking networks, and delivers specialist solutions.
In Australia and New-Zealand, BNP Paribas employs over 600 people with a presence in Sydney, Melbourne, Perth and Wellington, New Zealand.

Responsibilities


  • Managing team of 4

  • Governance: definition and implementation of new workflows and processes for operational teams.
    Governance: implementation of regional / group directives in compliance with local restrictions and regulations.
    Governance: procedures and policies quality manager and repository manager.

  • Process Improvement: in charge of defining and implementation projects, such as new methodologies, new systems, new reporting solutions, KPI, in order to increase efficiency and reduce costs.

  • Outsourcing: in charge of outsourcing approval workflow and full risk assessment of all new proposed outsourcing.

  • Operational Risk: in charge of the methodology and overview of the Operational Risk Framework.
    Incidents and breaches: incidents quality manager and repository manager.
    Customers’ complains: complains quality manager.
    Permanent Controls: in charge of the controls repository and framework.
    Permanent Controls: 2nd line of defense: performing a set of controls to ensure that 1st level of controls are adequately executed.
    Permanent Controls: chair and reporter of the country Internal Control Committee: agenda definition, meeting leading and minutes.

  • Audit: In charge of audit repository and follow-up.

  • Business Continuity: Business Continuity Manager, responsible for the Business Continuity Framework, Disaster Recovery solutions and crisis management.
    Business Continuity: overview of Business Impact Analysis and Business Continuity Plans reviews and maintenance.
    Business Continuity: management of the business and IT disaster recovery site.
    Business Continuity: test manager, in charge of planning, test plans, coordination and reporting.

Achievements


  • Process Improvement: definition and implementation of a “Project Management” methodology for the team, with the objective to increase quality of the deliveries, reduce paperwork and administrative work, and create clear and transparent reporting (KPI) to the top management.
    Process Improvement: implementation of a new Supply Chain Finance system for front-end (for customers) and back-end (for middle and back-office, resulting in a gain of productivity for the operational team of 0.4 FTE (5%).
    Process Improvement: definition and implementation of a STP payment processing solution for Supply Chain Financing, resulting in a gain of productivity for the operational team of 1 FTE (20%).
    Process Improvement: deployment for various customers of a front-end integrated solution for their supply chain financing and trade financing, resulting in new contracts for the bank.
    Process Improvement: definition and implementation of a full review of the GST rebate solution, including review of the calculation methodology, workflow and reporting.
    Process Improvement: deployment of a semi-STP account payable system (Basware), with increased follow-up capabilities and better visibility on progress and status.
    Process Improvement: migration of the “Know Your Customer” (KYC) system to a new automated solution, with increased follow-up capabilities and better visibility on progress and status.

  • Innovation: Founding member of the BNP Paribas Australia Innovation Committee, in charge of the development and promotion of an innovation culture within the bank.

  • Outsourcing: successful implementation of multiple outsourcings, including system access jurisdiction and controls, resulting in a cost reduction for my team of over $100 000 per year.

  • Operational Risk: full redefinition of the operational risk framework, and implementation of a 1-year plan to consolidate and review all risks for the bank and identify and review controls in place.
    Permanent Control: creation and management of a 2nd level of control team, performing a set of controls to ensure that 1st level of controls are adequately executed.
    Permanent Control: creation and management of a monthly CEO KPI report covering updates and status on permanent control.

  • Crisis Management: management of the Sydney Siege crisis (December 2014): full building evacuation (500 staff), relocation and restoration of activity from the disaster recovery site within 2 hours, coordination of crisis management team (top management), staff accounting, coordination with authorities and building management.
    Business Continuity: definition and full implementation of a 1½-year quality improvement plan. Increase of the number of scenarios and tests, improved awareness, better KPIs, while reducing cost of management by 10%.
    Business Continuity: definition and implementation of a “failure of critical supplier” scenario. This scenario and the contingencies / controls defined to cover it were then duplicated in all Asia Pacific entities of BNP Paribas.
    Business Continuity: definition and implementation of a “large area disaster” scenario, with definition and test of contingency solutions that include inter-state and cross-country activity/staff relocation.

  • Regulatory: analysis, review and action plan implementation in order to align our Operational Risk Framework to regulatory requirements (APRA CPS 220).
    Regulatory: analysis, review and action plan implementation in order to align our Business Continuity Planning Framework to regulatory requirements (such as APRA CPS 232, RBA).
    Regulatory: analysis, review and action plan definition in order to align our Data Risk Framework to regulatory requirements (APRA CPG 235).
    Regulatory: analysis, review and action plan implementation in order to align Outsourcing Framework to regulatory requirements (APRA CPS 231).

  • IT Security: implementation of a new secure “smartpass” system for building access and system logins.




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